Before you write
These two cover most questions faster than we can:
- Documentation — install, first run, configuration and troubleshooting.
- FAQ — privacy, file safety, formats, requirements and licensing.
Support
Talk to a person.
3D PrintVault is a small operation. Your email goes to the person who wrote the code, not a ticket queue.
Email support
The fastest way to get an answer. We aim to reply within one business day.
Reporting a problem
Include these and we'll usually solve it on the first reply:
- What you did, what you expected, what happened instead
- Your Windows version and which browser it opened in
- Roughly how many models are in your library
- A screenshot, if it's something you can see
What we can help with
Orders & licenses
Lost your download link or license key, need it reissued, need a business invoice, or want a refund — email us with your receipt number.
Bugs
Something crashed, rendered wrong, or filed a model somewhere strange. We want to hear about all of these, including the small ones.
Feature requests
Tell us what's missing. Requests from people who own a license go straight onto the planned list.
Never send us your model files. We don't need them and we don't
want them. A screenshot and a description of what happened is always enough — and if
we ever do need a file to reproduce something, we'll ask, and it'll be your choice.
Lost files? Almost certainly not. Open
Activity / Undo in 3D PrintVault and look for the batch around the time
things changed — one click puts it all back. If something was quarantined, it's in
the quarantine folder, untouched. Nothing is ever deleted.
Not a customer yet?
Ask us anything before you buy — pre-sales questions get the same answer speed.